Complaints and compliments

Find out how you can make a complaint or compliment about your service.

Please tell us if you are pleased with your service.

It is very helpful to know what is working well.

You can send compliments to your case manager or email ascomplimentscomplaints@cardiff.gov.uk.

We want to hear from you if you are not happy with your service

Telling us when something isn’t working helps us improve.

Let your case manager know if you are unhappy as they can try and put things right.

If this does not work, you can contact our Complaints Team

Your case manager can also tell the Complaints Team you are unhappy.

To contact our Complaints Team, you can:

You can also write to us at:

Complaints and Compliments
County Hall
Atlantic Wharf
Cardiff
CF10 4UW

We will tell you we have had your complaint (in 5 working days)

We will look into your complaint and tell you what we can change

You can find out more about making a complaint on the Cardiff Council website.