Complaints and compliments
Find out how you can make a complaint or compliment about your service.
Please tell us if you are pleased with your service.
It is very helpful to know what is working well.
You can send compliments to your case manager or email ascomplimentscomplaints@cardiff.gov.uk.
We want to hear from you if you are not happy with your service
Telling us when something isn’t working helps us improve.
Let your case manager know if you are unhappy as they can try and put things right.
If this does not work, you can contact our Complaints Team
Your case manager can also tell the Complaints Team you are unhappy.
To contact our Complaints Team, you can:
- call us on 029 2087 2087,
- email us at ascomplimentscomplaints@cardiff.gov.uk,
- visit a Hub to talk about your complaint, or
- contact your local councillor.
You can also write to us at:
Complaints and Compliments
County Hall
Atlantic Wharf
Cardiff
CF10 4UW
We will tell you we have had your complaint (in 5 working days)
We will look into your complaint and tell you what we can change
You can find out more about making a complaint on the Cardiff Council website.
Llais is an independent organisation that helps people speak up about health or social services.
Llais staff can help you speak up if you are happy with your service or if you want to make a complaint
You can contact them at: 02920 750112
Llais Cardiff
Welsh Government buildings
Cathays Park
King Edward VII Ave
Cardiff
CF10 3NQ